Privacy Policy

At Luvacyt ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.luvacyt.com (the "Site"), and interact with our services.

Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect personal and non-personal information from you in a variety of ways when you interact with our Site:

A. Personal Information You Provide to Us We collect personal information that you voluntarily provide to us when expressing interest in offering our advanced biologic products in your practice, requesting information, or contacting our team. This may include:

First and Last Name
Email Address
Phone Number
Professional or practice information included in your messages
Any other information you choose to provide via our "Partner With Us" or contact forms.

B. Automatically Collected Information When you visit the Site, we may automatically collect certain technical data, which does not directly identify you personally. This may include:

IP address
Browser type and version
Operating system
Pages viewed, time spent on pages, and referring URLs
Device information and interactions with the Site

2. How We Use Your Information

We use the information we collect to operate our business and provide you with seamless service. Specifically, we may use your information to:

Respond to your inquiries and fulfill requests regarding our regenerative biologic products, including Wharton's Jelly products, exosome products, and mesenchymal cell formulations.
Communicate with you about ordering information, provider support resources, and laboratory processes.
Send administrative information, updates, and marketing communications (which you may opt out of at any time).
Analyze website usage and improve the functionality, design, and user experience of our Site.
Comply with legal obligations, regulatory requirements, and enforce our Terms of Service.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share your information with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., website hosting, email delivery, and analytics providers), so long as those parties agree to keep this information confidential.
Legal Compliance: We may disclose your information if required to do so by law, or in response to a valid request by public authorities (e.g., a court or government agency), or to protect the safety, rights, or property of Luvacyt, our users, or others.
Business Transfers: If Luvacyt is involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.

4. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our Site may use "cookies" and similar tracking technologies to enhance user experience, track website analytics, and remember your preferences. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

6. Third-Party Links

Our Site may contain links to third-party websites or resources. This Privacy Policy applies only to our Site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

7. Your Privacy Choices

You have the following rights regarding your personal information:

Opt-Out: You may opt out of receiving future promotional communications from us by following the unsubscribe instructions included in those emails or by contacting us directly.
Access and Update: You may request to review, update, or delete the personal information we hold about you by contacting us using the information provided below.

8. Children's Privacy

Our Site and our biologic products are intended for use by healthcare professionals and adult consumers. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: info@luvacyt.com